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Fireplace & stove service

Fireplace and stove service in Pittsburgh

The chimney is only half the system. We service what sits at the bottom of it too: dampers, gas fireplaces and log sets, fireplace inserts, and wood and pellet stoves, so the whole thing lights, drafts and closes the way it should.

What we service

Four kinds of appliance, one visit

Every appliance has its own wear points. Here's what we look at for each, on top of the chimney or vent it connects to.

Dampers

The damper closes the flue when the fireplace isn't in use. A rusted, warped or stuck damper wastes heated air all winter, or won't open fully and lets smoke into the room.

  • Throat damper cleaned, freed up and adjusted
  • Handle, pivots and seal checked
  • Top-sealing damper installed when the old one can't be saved

Gas fireplaces and gas logs

Gas fireplaces don't make creosote, but they still need yearly attention. Burners, pilot assemblies and vents collect dust, debris and the occasional nest.

  • Burner, pilot and logs cleaned; logs placed per the manufacturer's diagram
  • Glass cleaned and gasket checked on sealed units
  • Vent or chimney checked for blockage, and the termination outside
  • Damper clamp checked on vented log sets in a masonry fireplace

Fireplace inserts

An insert turns an open fireplace into an efficient heater. It also changes how the chimney works, so it needs a properly connected liner and regular cleaning.

  • Insert, baffle and liner swept
  • Liner connection and top plate checked
  • Door gaskets, glass and surround inspected

Wood and pellet stoves

Stoves burn hotter and longer than open fireplaces, and wood stoves used for heat can build creosote quickly. Pellet stoves have a small, fan-driven exhaust path that clogs with fine ash.

  • Stove pipe, flue and cap cleaned
  • Baffles, door gaskets and glass checked
  • Pellet stove exhaust path, vent pipe and ash areas cleaned
  • Clearances to walls and floor checked
Dampers, explained

Throat damper or top-sealing damper?

Most older fireplaces have a throat damper. Over decades it rusts, warps or seizes, and even a working one rarely seals tightly.

If yours can be cleaned and adjusted, we'll do that. If it can't, a top-sealing damper is usually the better replacement, and a written price comes before any work.

Throat damperTop-sealing damper
WhereJust above the fireboxAt the top of the chimney
What closesA cast-iron plate, on a handle or leverA gasketed lid, on a cable down to a handle in the firebox
SealMetal on metal, rarely tightGasket seal
Wears fromHeat, soot and water coming down the flueWeather; gasket and cable checked each year
BonusNo extra parts on the roofKeeps cold or humid air out of the flue when you're not burning
Signs it needs service

What to watch for

  • The damper is stuck, won't close, or you feel a cold draft from the fireplace
  • Gas fireplace pilot won't stay lit, or the flames look lazy, tall or yellow and sooty
  • Black soot on gas logs, the glass or the surround
  • Smoke spills into the room when you open the stove door to reload
  • Stove glass blackens quickly, or the door gasket no longer seals
  • Pellet stove smells of smoke, shows error codes or the fire is sluggish
  • A new insert or stove was installed and the chimney was never checked
Smell gas?Leave the house right away. Don't flip switches, light anything or use the phone inside. Call your gas utility's emergency number or 911 from outside.
Vented gas logs in a wood fireplaceThe damper on a fireplace with vented gas logs has to stay permanently open, usually with a damper clamp, so exhaust can always escape. If yours has been closed or the clamp removed, don't use the logs until it's fixed.
Thinking about an insert or stove?Most manufacturers require a full-length liner sized to the unit, and NFPA 211 calls for a Level 2 inspection when the appliance changes. We'll check that the chimney is ready. About chimney liners.
The visit

How an annual service works

  1. Tell us the appliance

    Make, model and fuel if you know them. A photo of the rating plate helps us come prepared.

  2. Protect and shut down

    Drop cloths down. Gas appliances are turned off at the valve and allowed to cool before we start.

  3. Clean and inspect

    Appliance, connector and chimney or vent, all the way to the cap or termination outside.

  4. Test and report

    We relight and check operation where it's safe to, then send your photo report and any written estimates.

Common questions

Fireplace and stove questions

Not sure what kind of fireplace you have? Call or text and describe it. We'll figure it out together.

(412) 555-0142
Does a gas fireplace really need yearly service?
Yes. NFPA 211 calls for annual inspection of gas venting, and most gas fireplace manufacturers recommend yearly service. Dust and debris build up on burners and pilots, log sets shift, and vents can be blocked by nests or debris, which can send exhaust, including carbon monoxide, back into the room.
How much does fireplace or stove service cost?
It depends on the appliance and what it needs: an annual gas fireplace service, a stove and flue cleaning, or a damper repair or replacement. You get the price upfront and in writing before any work begins, and repair estimates are free.
Why is there soot on my gas logs or glass?
Usually the logs have moved out of position, so the flame hits them and burns incompletely, or the burner ports and air openings are partly blocked. It's a sign the fireplace isn't burning cleanly. Stop using it until it's been serviced, and don't rearrange the logs except to match the manufacturer's placement diagram.
Can I burn wood in a fireplace that has gas logs?
Not with the gas logs in place. Gas log sets aren't designed to have wood burned on them. If you want to go back to wood, the gas logs need to be removed and the gas safely capped, and the chimney should be swept and inspected before your first wood fire.
Should I replace my old throat damper?
Only if it can't be made to work. Many stuck throat dampers can be cleaned and adjusted. If the plate is cracked, badly rusted or warped, a top-sealing damper is usually the better replacement because it seals more tightly and keeps outside air out of the flue.
How often should a pellet stove be cleaned?
Follow your stove's manual for routine cleaning, which for most stoves means emptying ash and brushing the burn pot regularly through the season. On top of that, we recommend a full professional cleaning of the stove's exhaust path and vent once a year, because fine pellet ash builds up where you can't reach.
Book your visit

Pick a time. We'll handle the rest.

Send the form and we'll text you within one business hour to confirm your service, your price and a 2-hour arrival window.

  • Price in writing first. Nothing starts until you've seen it and said yes.
  • 2-hour arrival window, with an on-the-way text and your technician's name.
  • No mess. Drop cloths, shoe covers and a HEPA vacuum.
  • Photo report texted to you the same day.
  • Licensed & insured. Saturday appointments available.
Prefer to talk? Call or text(412) 555-0142

No obligation. Your details are only used to schedule your visit.

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